Market Manager - Baileys Crossroads

Discover Financial
United States
Workplace: OnsiteFull timeUSD 104,500 - 115,500 annuallyFunction: Data Science & Machine LearningExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Customer focus","Problem-solving","Community leadership"]

Lead a retail banking market across 1–3 branches, coaching a Branch Ambassador team to deliver “Every Customer, Every Time.” Coach for behavioral performance through real-time feedback, handle complex customer escalations, and maintain high standards for the customer experience and branch environment. Drive continuous improvement, empower de-escalation and problem-solving, support digital-first customer guidance, and champion community impact through approved initiatives.

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Discover Financial
Discover Financial
1 week ago

Market Manager - Baileys Crossroads

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead a retail banking market across 1–3 branches, coaching a Branch Ambassador team to deliver “Every Customer, Every Time.” Coach for behavioral performance through real-time feedback, handle complex customer escalations, and maintain high standards for the customer experience and branch environment. Drive continuous improvement, empower de-escalation and problem-solving, support digital-first customer guidance, and champion community impact through approved initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Coach the Branch Ambassador team to deliver a memorable guest experience across interactions.
  • •Handle complex customer escalations and partner with internal and external stakeholders for a seamless experience.
  • •Lead through behavioral coaching using real-time observation and continuous feedback to drive team performance.
  • •Maintain pristine branch environments and ensure alignment with Capital One values across customer touchpoints.
  • •Drive continuous improvement, empower de-escalation and problem-solving, and champion community impact through initiatives.

Pay and Benefits

Salary: USD 104,500 - 115,500 annually
Perks:Health InsuranceDentalVisionFlexible SpendingLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kParental LeaveChildcare

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 2 years of retail, sales, or banking experience.
  • •At least 1 year of people management or supervisory experience.
  • •4+ years of customer, retail, or financial services experience (preferred).
  • •2+ years of people management experience (preferred).
Experience:2+ yearsRetailSalesBanking
Education:Bachelor's
Skills:LeadershipCoachingCustomer focusProblem-solvingCommunity leadership
Tech Stack:Mobile bankingOnline bankingAIGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn