Onboarding Business Analyst - Group AI Platforms

HSBC
Sheffield
Full timeFunction: Business OperationsSkills: ["Stakeholder management","User-facing communication","Proactive communication","Continuous improvement","Driving trade-offs"]

Own onboarding intake for Group AI Platforms, acting as the primary point of contact for onboarding and migration requests. Run structured discovery to capture requirements, coordinate delivery with engineering, platform operations, product, governance, and users, and manage BAU onboarding operations. Define and communicate SLAs/status, continuously improve onboarding assets using operational metrics and KPIs, and drive cycle-time reduction through incident-free, dependency-aware delivery.

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FursaFursa
HSBC
HSBC
19 hours ago

Onboarding Business Analyst - Group AI Platforms

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own onboarding intake for Group AI Platforms, acting as the primary point of contact for onboarding and migration requests. Run structured discovery to capture requirements, coordinate delivery with engineering, platform operations, product, governance, and users, and manage BAU onboarding operations. Define and communicate SLAs/status, continuously improve onboarding assets using operational metrics and KPIs, and drive cycle-time reduction through incident-free, dependency-aware delivery.
Location: Sheffield
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own onboarding intake and act as the primary point of contact for onboarding and migration requests, helping users understand platform capabilities and guide onboarding.
  • •Run structured discovery to capture requirements including use case, data, model type, environments, access needs, and non-functional requirements.
  • •Coordinate delivery across engineering, platform operations, product, governance, and users to progress onboarding and unblock dependencies.
  • •Manage BAU onboarding operations, including user sharing/demos and ensuring requests move from intake to completion.
  • •Define, track, and communicate SLAs/status and continuously improve onboarding assets (templates, playbooks, FAQs, dashboards, metrics) to reduce cycle time and friction.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

  • •Perform business analysis and requirements engineering, including workshops and 1:1 elicitation, producing artefacts such as problem statements, scope, assumptions, dependencies, user journeys/process maps, user stories, and acceptance criteria.
  • •Own end-to-end onboarding delivery, including triage, prioritisation, milestone tracking, RAID management, and driving trade-offs across scope, timeline, and risk.
  • •Manage stakeholders and deliver user-facing communication with proactive updates on status, next steps, blockers, and ETAs.
  • •Apply Agile ways of working using JIRA for epics/stories/workflows/reporting and Confluence for onboarding playbooks, FAQs, templates, and decision logs.
  • •Use operational metrics and continuous improvement to define/track SLAs/OLAs and KPIs (lead time, throughput, ageing, rework, first-time-right) and identify bottlenecks.
Skills:Stakeholder managementUser-facing communicationProactive communicationContinuous improvementDriving trade-offs
Tech Stack:AgileJIRAConfluenceDashboardsTemplatesPlaybooksFAQs

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn