Service Advisor - Beverly Hills BMW

Sonic Automotive
Los Angeles
Workplace: OnsiteFull timeUSD 84,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail"]

Schedule and manage service appointments for customers at a Beverly Hills BMW dealership, welcoming drivers and gathering vehicle information before arrival. Provide accurate written labor/parts cost estimates and set promised repair times, tracking progress throughout the day and authorizing changes. Test-drive as needed, advise customers on maintenance, maintain customer satisfaction targets, and follow safety and regulatory requirements.

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Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Beverly Hills BMW

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Schedule and manage service appointments for customers at a Beverly Hills BMW dealership, welcoming drivers and gathering vehicle information before arrival. Provide accurate written labor/parts cost estimates and set promised repair times, tracking progress throughout the day and authorizing changes. Test-drive as needed, advise customers on maintenance, maintain customer satisfaction targets, and follow safety and regulatory requirements.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.
  • •Greet customers promptly, provide complete and accurate written cost estimates, and establish promised time.
  • •Track repair progress throughout the day and contact customers about estimate or promised time changes, explaining costs and getting authorization for additional repairs.
  • •Test-drive vehicles (or refer to the test technician) as necessary.
  • •Maintain customer satisfaction metrics and follow federal, state, local, and company safety policies.

Pay and Benefits

Salary: USD 84,000 - 120,000 annually

Key Requirements

  • •High school diploma or the equivalent.
  • •Two years of experience in a dealership position.
  • •Ability to read and comprehend instructions and information.
  • •General knowledge of vehicle mechanical operations.
  • •ASE certification preferred.
Experience:2+ yearsAutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detail
Licenses:Valid driver license
Certifications:ASE certification
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn