PRADA Client Advisor, Cortina

Prada Group
Italy
Workplace: OnsiteFull timeEUR 30,000 - 33,000Function: SalesSkills: ["Customer orientation","Interpersonal communication","Relationship building","Proactive","Flexibility","Team spirit"]

Deliver an exceptional luxury client experience as a Prada Brand Ambassador in-store and on e-commerce. Own individual and store sales targets and KPI performance, demonstrate deep product and brand knowledge, and use the company CRM to build long-term client relationships through follow-ups. Host appointments (in-person and virtual), support omnichannel service, handle client complaints with care, and partner with back-of-house to maintain store operations and stock room organization.

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Prada Group
Prada Group
5 days ago

PRADA Client Advisor, Cortina

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Deliver an exceptional luxury client experience as a Prada Brand Ambassador in-store and on e-commerce. Own individual and store sales targets and KPI performance, demonstrate deep product and brand knowledge, and use the company CRM to build long-term client relationships through follow-ups. Host appointments (in-person and virtual), support omnichannel service, handle client complaints with care, and partner with back-of-house to maintain store operations and stock room organization.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Place the customer at the center by creating a welcoming environment and providing excellence service according to the client journey ceremony.
  • •Exceed individual sales targets and KPI goals while maximizing sales performance to support the store’s success.
  • •Demonstrate excellent knowledge of products and Prada history, culture, and DNA.
  • •Capture and follow up with customer data in the Company CRM to maintain and develop personalized client relationships.
  • •Host and conduct client appointments (in presence or virtual), embrace omnichannel, and resolve client complaints by partnering with the line manager and Client Service team when necessary.

Pay and Benefits

Salary: EUR 30,000 - 33,000

Key Requirements

  • •Previous experience as a Client Advisor, Sales Assistant, or similar role, preferably in luxury fashion or premium retail.
  • •Strong customer orientation with excellent interpersonal and communication skills to build long-term relationships.
  • •Passion for fashion and luxury, with genuine interest in the brand and ability to communicate product knowledge to clients.
  • •Results-oriented, proactive, flexible, and able to work in a dynamic, fast-paced retail environment while contributing to targets.
Experience:Luxury fashionPremium retail
Skills:Customer orientationInterpersonal communicationRelationship buildingProactiveFlexibilityTeam spirit
Tech Stack:Company CRMCompany digital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn