Service Supervisor, San Diego

Lucid Motors
San Diego
Workplace: OnsiteFull timeUSD 97,700 - 134,310 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Leadership","Collaboration","Customer service","Organization","Communication"]

Oversee day-to-day operations of a Lucid Service Center by assisting the service manager and leading a team of service advisors, technicians, service assistants, and parts staff. Manage work orders, schedules, and timecards while driving performance and customer experience. Ensure vehicle repair quality through checks and compliance with industry standards and regulations, handle client concerns, and support training, coaching, and continuous improvement.

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Lucid Motors
Lucid Motors
2 days ago

Service Supervisor, San Diego

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Oversee day-to-day operations of a Lucid Service Center by assisting the service manager and leading a team of service advisors, technicians, service assistants, and parts staff. Manage work orders, schedules, and timecards while driving performance and customer experience. Ensure vehicle repair quality through checks and compliance with industry standards and regulations, handle client concerns, and support training, coaching, and continuous improvement.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Assist the service manager with day-to-day service center operations and effectively manage a team of advisors, technicians, service assistants, and parts staff.
  • •Manage and monitor service team performance, including feedback and ongoing training to drive results.
  • •Ensure work orders are detailed, complete, properly filled out, and follow the flow of work to support the best customer experience.
  • •Delegate and direct service tasks as needed, manage schedules and timecards, and address client concerns or complaints quickly and professionally.
  • •Perform quality control checks after repairs and ensure compliance with industry standards, regulations, and department requirements.

Pay and Benefits

Salary: USD 97,700 - 134,310 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •Automotive service experience and understanding of KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI completion/turnaround time.
  • •Ability to collaborate, motivate, and lead individuals and groups to deliver exceptional customer service.
  • •Willingness to take on more responsibility and learn to develop into a management position.
  • •Excellent written and verbal communication skills, with the ability to work independently and collaboratively.
  • •Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Experience:Automotive
Education:Bachelor's in Automotive Technology or Business Management
Skills:LeadershipCollaborationCustomer serviceOrganizationCommunication
Licenses:Valid driver’s license
Certifications:CPR trainingASE CertificationsEPA 609
Languages:English
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn