HVAC Service Coordinator & Dispatcher

Trane Technologies
United States
Workplace: HybridFull timeUSD 43,541.66 - 70,700 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: certificationSkills: ["Customer service","Phone communication","Organization","Multitasking","Attention to detail"]

Plan, coordinate, and dispatch HVAC service resources to ensure timely execution of service agreements and repair work. Manage scheduling of personnel, materials, subcontractors, and equipment, and coordinate with project teams, field technician supervisors, and the parts/acquisition functions. Maintain customer satisfaction through issue investigation and routing, while generating work orders, reviewing paperwork, forwarding to project administrators, and producing reports.

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Trane Technologies
Trane Technologies
2 days ago

HVAC Service Coordinator & Dispatcher

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Last checked: 3 hours agoStatus: Live

Job Summary

Plan, coordinate, and dispatch HVAC service resources to ensure timely execution of service agreements and repair work. Manage scheduling of personnel, materials, subcontractors, and equipment, and coordinate with project teams, field technician supervisors, and the parts/acquisition functions. Maintain customer satisfaction through issue investigation and routing, while generating work orders, reviewing paperwork, forwarding to project administrators, and producing reports.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Coordinate service resources and dispatch/assign team members to projects.
  • •Schedule personnel, materials, subcontractors, and equipment based on project needs, skills, and availability.
  • •Communicate with project managers and HVAC field technician supervisor to assign/dispatch controls and HVAC technicians.
  • •Coordinate operations interaction with the parts department and acquisition as needed.
  • •Maintain customer satisfaction, generate work orders and reports, and forward project paperwork to project administrators.

Pay and Benefits

Salary: USD 43,541.66 - 70,700 annually
Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

  • •Certificate/degree from a college or technical school plus 1 year related experience/training, or 3 years related experience/training with HS Diploma/GED.
  • •Excellent customer service skills and comfort being effective on the phone.
  • •Strong organization to multi-task and prioritize daily interruptions.
  • •Strong attention to detail in a fast-paced environment.
  • •Knowledge of Word, Excel, Outlook, and Windows; flexibility to work overtime/weekends as required.
Experience:1+ years
Education:Certification / Diploma
Skills:Customer servicePhone communicationOrganizationMultitaskingAttention to detail
Tech Stack:WordExcelOutlookWindows

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn