Technical Program Manager, Incident Response

Harvey
San Francisco
Workplace: HybridFull timeUSD 150,900 - 226,300 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Leadership","Collaboration","Problem-solving","Teamwork"]

Senior cross-functional Incident Response Program Manager leading Harvey's security and reliability incidents; builds incident management playbooks, runbooks, and post-incident remediation; partners with security engineering, product, and leadership to shape a scalable incident response function for an AI-native SaaS platform.

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Harvey
Harvey
2 months ago

Technical Program Manager, Incident Response

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live

Job Summary

Senior cross-functional Incident Response Program Manager leading Harvey's security and reliability incidents; builds incident management playbooks, runbooks, and post-incident remediation; partners with security engineering, product, and leadership to shape a scalable incident response function for an AI-native SaaS platform.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Sr. Manager level

Key Responsibilities

  • •Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
  • •Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
  • •Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
  • •Build and maintain incident readiness — including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
  • •Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.

Pay and Benefits

Salary: USD 150,900 - 226,300 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.
  • •Demonstrated ability to lead cross-functional teams through high-pressure situations with composure, clarity, and strong interpersonal judgment.
  • •Sufficient technical depth to understand distributed systems, cloud infrastructure, and security concepts at a level that enables effective triage and stakeholder translation.
  • •Exceptional organizational skills — able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority.
  • •Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments.
Experience:5+ yearsSecuritySoftwareSaaS
Skills:CommunicationLeadershipCollaborationProblem-solvingTeamwork
Tech Stack:Distributed systemsCloudSecurityIncidentsSRE

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor