NTT

7 months ago

MS Engineer L2

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide second-line support for medium-complexity incidents and requests by proactively monitoring client queues, reviewing tickets, and resolving technical problems to meet SLAs. Coordinate with clients and internal teams to restore services swiftly, execute change requests, and maintain clear risk/mitigation documentation. Support shift handovers, escalate to Centres of Excellence when needed, help with automation of routine tasks, and perform quality audits of incident/request tickets.

Location: Mumbai

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Proactively monitor work queues, review tickets and client requests, and resolve incidents and requests of medium complexity.
•Identify, analyse, and log issues to prevent escalation, and update tickets with actions taken.
•Coordinate with clients and internal teams to restore services and ensure changes are executed with clear risk identification and mitigation plans.
•Perform shift handover by highlighting key tickets and upcoming critical tasks; escalate tickets when needed to Centres of Excellence (CoE) and other teams.
•Contribute to automation efforts and change management by logging change requests, executing approved maintenance, auditing ticket quality, and supporting disaster recovery as needed.

Key Requirements

•Proficiency in networking technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls, plus familiarity with ticketing tools.
•At least one technical certification in the above-mentioned technologies.
•Strong planning skills to anticipate and adapt to changing circumstances.
•Ability to communicate effectively across different cultures and social groups, with client-centric communication and active listening.
•Bachelor’s degree in IT/Computing (or equivalent qualification) or equivalent work experience.

Education:Bachelor's in IT/Computing

Skills:PlanningAdaptabilityCommunicationActive listeningClient-centricity

Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing toolsSLAs

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT