Keeper Security

2 days ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide front-line Tier 1 IT support for employees, including hardware, software, and access troubleshooting, while delivering on-site support at the El Dorado Hills, CA office. Set up and maintain Windows and macOS workstations, laptops, and mobile devices; support onboarding/offboarding, IT asset tracking, and inventory audits. Monitor and triage service requests, escalate complex issues, assist with desktop/endpoint projects, and maintain documentation and process consistency.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 IT support across hardware, software, access, and basic technical issues.
•Deliver on-site IT support for employees and infrastructure at the El Dorado Hills, CA office.
•Set up, deploy, and maintain Windows and macOS workstations, laptops, mobile devices, and related IT assets.
•Support onboarding and offboarding, including device provisioning, access changes, and asset coordination.
•Monitor, triage, and respond to IT service requests; escalate complex issues and maintain documentation and process consistency.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeaveAnnual Bonus

Key Requirements

•2+ years of experience in IT support, help desk, service desk, or a related technical support role.
•Experience providing end-user IT support in a business environment.
•Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus.
•Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure or Google Workspace.
•Ability to provision and support laptops, desktops, mobile devices, and employee productivity tools.

Experience:2+ yearsIT supportCybersecurity

Skills:TroubleshootingService orientationCommunicationCustomer serviceCross-functional collaboration

Languages:English

Tech Stack:WindowsMacOSLinuxMicrosoft AzureGoogle WorkspaceMFAMDMAI tools

Company Brief

Keeper Security

Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn

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Keeper Security

2 days ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 IT support across hardware, software, access, and basic technical issues.
•Deliver on-site IT support for employees and infrastructure at the El Dorado Hills, CA office.
•Set up, deploy, and maintain Windows and macOS workstations, laptops, mobile devices, and related IT assets.
•Support onboarding and offboarding, including device provisioning, access changes, and asset coordination.
•Monitor, triage, and respond to IT service requests; escalate complex issues and maintain documentation and process consistency.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeaveAnnual Bonus

Key Requirements

•2+ years of experience in IT support, help desk, service desk, or a related technical support role.
•Experience providing end-user IT support in a business environment.
•Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus.
•Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure or Google Workspace.
•Ability to provision and support laptops, desktops, mobile devices, and employee productivity tools.

Experience:2+ yearsIT supportCybersecurity

Skills:TroubleshootingService orientationCommunicationCustomer serviceCross-functional collaboration

Languages:English

Tech Stack:WindowsMacOSLinuxMicrosoft AzureGoogle WorkspaceMFAMDMAI tools

Company Brief

Keeper Security

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Chicago, United States

Founded: 2009

Website LinkedIn