Senior Customer Success Manager, Microsegmentation

Akamai Technologies
United States
Workplace: RemoteFull timeUSD 112,500 - 202,500 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Organization","Relationship building"]

Own the customer lifecycle for microsegmentation accounts, maximizing value, retention, and growth. Serve as the main technical contact—monitoring adoption, handling escalations, and using analytics to deliver data-driven recommendations. Lead onboarding and implementation with Product and Engineering, run regular check-ins and business reviews, and identify upsell/cross-sell opportunities. Deliver technical training and partner with Sales during renewals to ensure successful deployments.

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Akamai Technologies
Akamai Technologies
2 days ago

Senior Customer Success Manager, Microsegmentation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the customer lifecycle for microsegmentation accounts, maximizing value, retention, and growth. Serve as the main technical contact—monitoring adoption, handling escalations, and using analytics to deliver data-driven recommendations. Lead onboarding and implementation with Product and Engineering, run regular check-ins and business reviews, and identify upsell/cross-sell opportunities. Deliver technical training and partner with Sales during renewals to ensure successful deployments.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as the main technical contact for customers, managing escalations, monitoring adoption, and driving value across the account lifecycle.
  • •Maintain deep expertise in product features and updates to guide customers and ensure optimal usage.
  • •Build relationships through regular check-ins and business reviews; identify upsell/cross-sell opportunities to support satisfaction and expansion.
  • •Deliver technical training, workshops, and documentation to educate users and promote product self-sufficiency.
  • •Partner with Sales during renewals and coordinate with Product and Engineering to support feedback and ensure successful deployments.

Pay and Benefits

Salary: USD 112,500 - 202,500 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental LeaveSick Time

Key Requirements

  • •5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company, plus a Bachelor's degree.
  • •Proven track record managing and renewing strategic accounts with Sales, driving adoption and value realization.
  • •Technical aptitude to explain complex concepts to both technical and non-technical stakeholders.
  • •Experience managing escalations and high-priority issues with urgency, professionalism, and accountability.
  • •Proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce), and collaboration tools (e.g., JIRA, Monday.com).
Experience:B2B SaaSCybersecurity
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingOrganizationRelationship building
Tech Stack:ZendeskIntercomGainsightSalesforceJIRAMonday.comAnalytics

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn