Aon

2 months ago

Service & Technical Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Coordinate service operations and release management for IT systems, combining operational service management with hands-on technical support. You will monitor service status, govern release lifecycles, define contents and impacts, and coordinate with internal/external teams to ensure timely releases. You’ll analyze applications and databases to diagnose root causes and define corrective and preventive actions, acting as a bridge between technical teams and business stakeholders in Milano.

Location: Milan

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Monitor the status of services and govern the release lifecycle, defining contents, impacts and planning in close collaboration with development teams and business stakeholders
•Coordinate activities with internal and external teams (suppliers, partners, IT and business functions), ensuring alignment of objectives and timely release schedules
•Interact directly on technical incidents, analyze issues, contribute to operational resolution, and ensure proper ticket closure and user communication
•Conduct analyses of applications and databases, applying technical background to support diagnosis, root-cause analysis and corrective/preventive actions
•Manage Service Management, Release Management and technical analysis activities, ensuring continuity, quality and adherence to SLAs

Key Requirements

•5+ years of experience in Service Manager, Release Manager, Application Support Engineer or related IT roles
•Experience managing operational tickets (incident, problem, change) in complex IT systems
•Relational database skills (SQL Server) and ability to read/log application and system logs
•Knowledge of ITIL processes (incident, problem, change, release management) and strong problem-solving orientation
•Strong communication skills with both technical and business stakeholders

Experience:5+ yearsIT

Skills:SQLAnalyticalCommunicationProblem-solvingTeamwork

Languages:EnglishItalian

Tech Stack:SQL ServerSQLAPMGrafanaNew RelicDatadogNoSQLMongoDBNeo4JPythonPowerShellBashGitCI/CDJenkinsServiceNowJIRA

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon