Call Center Representative-STL based

BizzyCar
St. Louis
Workplace: RemoteFull timeUSD 20 - 20 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Written communication","Time management","Independent work","Multitasking","Customer service"]

Support BizzyCar’s call center operations by handling inbound SMS/text messages from customers about vehicle recalls and service needs. Convert service inquiries into scheduled, revenue-generating appointments, log customer and appointment details in BizzyCar and dealership systems, and follow up on unresponsive leads. Escalate complex issues to the Assistant Call Center Manager and partner with BPO agents to maintain consistent messaging while meeting response, conversion, and customer satisfaction metrics.

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FursaFursa
BizzyCar
BizzyCar
1 day ago

Call Center Representative-STL based

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support BizzyCar’s call center operations by handling inbound SMS/text messages from customers about vehicle recalls and service needs. Convert service inquiries into scheduled, revenue-generating appointments, log customer and appointment details in BizzyCar and dealership systems, and follow up on unresponsive leads. Escalate complex issues to the Assistant Call Center Manager and partner with BPO agents to maintain consistent messaging while meeting response, conversion, and customer satisfaction metrics.
Location: St. Louis
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond quickly and professionally to inbound SMS/text messages about vehicle recalls and service needs.
  • •Convert service inquiries into scheduled appointments.
  • •Accurately log customer, vehicle, and appointment details across BizzyCar’s platform and dealership systems.
  • •Follow up with unresponsive or incomplete leads to maximize scheduling conversion.
  • •Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team members.

Pay and Benefits

Salary: USD 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid Holidays

Key Requirements

  • •Minimum 1 year of experience in a high-volume call center environment required.
  • •Experience with SMS/text-based customer service or chat support platforms.
  • •Ability to manage high message/call volume without sacrificing quality or accuracy.
  • •Excellent written communication skills with a clear, concise, professional texting style.
  • •Comfortable multitasking across multiple software systems in a remote, distributed team.
Experience:1+ yearsCall centerCustomer serviceB2B SaaSAutomotive
Skills:Written communicationTime managementIndependent workMultitaskingCustomer service
Tech Stack:SMSChat supportCRMScheduling software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

BizzyCar
Operates a digital platform for car-related services, offering a marketplace and tools for buying, selling, renting, or managing vehicles and fleet services for consumers and businesses.
Industry: Mobility Platforms
Website