Senior Field Service Representative

Eaton
Charlotte
Workplace: HybridFull timeUSD 84,000 - 123,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Logical thinking","Technical communication","Team collaboration","Working under time constraints"]

Provide customer support across the power system lifecycle, including startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies. Manage small projects independently and lead FSR teams on larger work, producing accurate service reports and recommending improvements to electrical systems. Use digital tools for remote work (laptops, iPads, IR cameras, Google Glasses, MS Teams) and mentor less experienced technicians while complying with Eaton’s safety, background/drug screening, and driving requirements.

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Eaton
Eaton
3 days ago

Senior Field Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide customer support across the power system lifecycle, including startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies. Manage small projects independently and lead FSR teams on larger work, producing accurate service reports and recommending improvements to electrical systems. Use digital tools for remote work (laptops, iPads, IR cameras, Google Glasses, MS Teams) and mentor less experienced technicians while complying with Eaton’s safety, background/drug screening, and driving requirements.
Location: Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Support customers across the power system lifecycle, including startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies.
  • •Manage small projects independently and lead FSR teams on larger projects.
  • •Generate timely and accurate service reports on work, product performance, and warranties.
  • •Provide recommendations for improved electrical systems and cultivate strong customer, team, and partner relationships.
  • •Utilize digital tools for remote work and mentor less experienced technicians.

Pay and Benefits

Salary: USD 84,000 - 123,000 annually
Perks:Health InsuranceRetirementWellness StipendLearning BudgetCompany Car

Key Requirements

  • •High school diploma or higher with at least 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or trade school plus 7+ years experience.
  • •Experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
  • •Maintain compliance with Eaton’s safety program and policy, including participation in the EESS Qualified Electrical Worker (QEW) program and required recertifications.
  • •Current, unrestricted driver’s license with a satisfactory Motor Vehicle Record; role is designated as a Regular Driver under Eaton’s Driver Safety Policy.
  • •Ability to work variable hours (nights/weekends) and travel within the district/state/region/country as required, including willingness to obtain DOT non-CDL qualification if required.
Experience:3+ yearsElectrical distributionControl systemsField servicesPower systemsPower qualityProtective relays
Education:High School
Skills:Problem-solvingLogical thinkingTechnical communicationTeam collaborationWorking under time constraints
Licenses:Electrical Contractor’s LicenseGeneral Contractor’s LicenseProfessional Engineering LicenseDOT non-CDL qualificationTWIC card
Certifications:NICET/NETA certificationEESS Qualified Electrical Worker (QEW)
Tech Stack:LaptopsIPadsIR camerasGoogle GlassesMS Teams

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn