Senior Technical Support Engineer

Resolve complex technical issues for customers using Docusign Agreement Cloud (DAC) and Intelligent Agreement Management (IAM), while acting as an internal advocate to channel feedback into product improvements. Handle API integration, network, and security challenges using Docusign tooling and support systems, manage escalations that require engineering involvement, and collaborate cross-functionally with Product, Engineering, and Account Management. Share knowledge, improve documentation, and meet customer support goals for DAC expertise.