Senior Collections Analyst

HP
Mexico
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Negotiation","Problem-solving","Executive communication","Stakeholder management","Process improvement"]

Manage a portfolio of strategic, high-value customer accounts to drive cash flow performance and reduce delinquency risk. Partner with Sales, Customer Operations, Order Management, Credit, and customer finance teams to resolve disputes, negotiate payment commitments, and execute collection strategies. Analyze aging trends and portfolio risk, lead complex billing and dispute issue resolution, and recommend process improvements to enhance customer experience and operational excellence.

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HP
HP
2 days ago

Senior Collections Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Closed

Job Summary

Manage a portfolio of strategic, high-value customer accounts to drive cash flow performance and reduce delinquency risk. Partner with Sales, Customer Operations, Order Management, Credit, and customer finance teams to resolve disputes, negotiate payment commitments, and execute collection strategies. Analyze aging trends and portfolio risk, lead complex billing and dispute issue resolution, and recommend process improvements to enhance customer experience and operational excellence.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Independently manage a portfolio of high-value customer accounts to ensure timely collection of outstanding receivables and achievement of cash flow objectives.
  • •Develop and execute collection strategies for delinquent accounts, balancing risk mitigation with customer experience and business priorities.
  • •Lead resolution of complex billing, pricing, delivery, tax, invoice, and dispute-related issues by coordinating cross-functional teams.
  • •Analyze aging trends, payment behavior, and portfolio risks to proactively identify and address collection challenges.
  • •Negotiate payment plans, settlements, and commitment dates while ensuring adherence to company policies and controls.

Key Requirements

  • •5+ years of experience in Accounts Receivable, Collections, Credit, Finance Operations, or related fields.
  • •Experience managing large and complex customer portfolios in a multinational environment.
  • •Strong background in dispute management, customer negotiations, and stakeholder management.
  • •Experience working with ERP systems (SAP preferred), reporting tools, and financial analytics.
  • •Ability to support multinational customers and collaborate across multiple business functions.
Experience:Accounts receivableCollectionsCreditFinance operationsDispute management
Skills:NegotiationProblem-solvingExecutive communicationStakeholder managementProcess improvement
Tech Stack:SAPERPPower BI

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn