Vendor Quality Assurance Supervisor

Delivery Hero
Riyadh
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 3-4 yearsEducation: bachelorsSkills: ["Communication","Interpersonal","Attention to detail","Time management","Analytical"]

Quality Assurance Supervisor overseeing vendor interactions, validating evaluations, and driving continuous quality improvements across vendor operations. Coordinates with Operations and Training to design programs, ensures policy compliance and data privacy, and reports performance insights to stakeholders in a fast-paced delivery platform environment.

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FursaFursa
Delivery Hero
Delivery Hero
3 months ago

Vendor Quality Assurance Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Quality Assurance Supervisor overseeing vendor interactions, validating evaluations, and driving continuous quality improvements across vendor operations. Coordinates with Operations and Training to design programs, ensures policy compliance and data privacy, and reports performance insights to stakeholders in a fast-paced delivery platform environment.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Lead and oversee the quality monitoring framework for inbound and outbound vendor interactions, ensuring alignment with established quality standards and business objectives.
  • •Review and validate call evaluations conducted by QA officers to ensure consistency, accuracy, and fairness across all assessments.
  • •Analyze performance trends and quality insights to identify systemic gaps, root causes, and opportunities for operational improvement.
  • •Drive continuous improvement initiatives by translating quality findings into actionable recommendations and partnering with Operations, Training, and other stakeholders for implementation.
  • •Coach and guide QA officers to enhance their evaluation skills, calibration accuracy, and overall effectiveness.

Key Requirements

  • •3-4 years of relevant experience.
  • •Bachelor Degree in a relevant field is required.
  • •Strong communication and interpersonal skills with the ability to provide clear, actionable feedback.
  • •Proficiency with CRM systems and call recording/evaluation tools.
  • •Good analytical and reporting skills.
Experience:3-4 yearsVendor operationsQuality assuranceCustomer interactions
Education:Bachelor's
Skills:CommunicationInterpersonalAttention to detailTime managementAnalytical
Languages:English
Tech Stack:CRM systemsCall recording/evaluation tools

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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