Customer Success Manager

Xsolla
Russia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Relationship building","Stakeholder influence","Communication","Problem-solving","Organization"]

Manage a portfolio of high-value clients to drive satisfaction, retention, and long-term growth. Lead discovery to understand customer goals, align solutions to objectives, and act as the internal voice of the customer across product, sales, and support. Propose new features and opportunities, manage escalations, run business reviews, and use customer success metrics to provide executive-level insights and enable upsell/expansion.

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FursaFursa
Xsolla
Xsolla
3 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage a portfolio of high-value clients to drive satisfaction, retention, and long-term growth. Lead discovery to understand customer goals, align solutions to objectives, and act as the internal voice of the customer across product, sales, and support. Propose new features and opportunities, manage escalations, run business reviews, and use customer success metrics to provide executive-level insights and enable upsell/expansion.
Location: Russia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
  • •Conduct discovery through regular communication to understand customer goals and align solutions with objectives.
  • •Propose new products, features, and solutions to drive customer value and ongoing success.
  • •Serve as the voice of the customer internally, liaising with product, sales, and support to ensure timely and accurate delivery of requests.
  • •Run business reviews, resolve issues and manage escalations, and track customer success metrics to generate executive-level insights and support upsell/expansion opportunities.

Key Requirements

  • •1-2 years of experience in Customer Success, Account Management, or related client-facing roles.
  • •Strong ability to build relationships and influence stakeholders externally and internally.
  • •Excellent communication, presentation, and problem-solving skills.
  • •Comfort working cross-functionally with product, engineering, and sales teams.
  • •Advanced/proficient English speaking skills to communicate clearly with global clients and internal teams.
Experience:1-2 yearsSaaSFintechGaming
Skills:Relationship buildingStakeholder influenceCommunicationProblem-solvingOrganization
Languages:English

Company Brief

Xsolla
Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sherman Oaks, Los Angeles, United States
Founded: 2005
WebsiteLinkedIn