IT Support Technician

Bupa
United Kingdom
Workplace: OnsiteContractFunction: IT Support & HelpdeskSkills: ["Troubleshooting","Problem-solving","Communication","Customer service","Workload prioritisation"]

Provide first- and second-line desktop, software, and network support for end users at a hospital site. Maintain up-to-date IT infrastructure, manage daily and monthly backups, and monitor/troubleshoot server logs and network security and performance. Support internet and email systems, train users on applications, and assist with off-the-shelf and bespoke software across departments while working with third-party suppliers.

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FursaFursa
Bupa
Bupa
11 hours ago

IT Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide first- and second-line desktop, software, and network support for end users at a hospital site. Maintain up-to-date IT infrastructure, manage daily and monthly backups, and monitor/troubleshoot server logs and network security and performance. Support internet and email systems, train users on applications, and assist with off-the-shelf and bespoke software across departments while working with third-party suppliers.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first and second line desktop, software, and network support to end users.
  • •Keep the IT infrastructure up to date and manage daily and monthly backups.
  • •Monitor and troubleshoot network security and performance, including server monitoring and log review.
  • •Maintain the hospital’s internet and email systems and support off-the-shelf and bespoke software across departments.
  • •Train and advise users on required system applications and liaise with third party software suppliers.

Pay and Benefits

Salary: GBP 40,000 annually
Perks:Annual LeaveCompany PensionLife AssuranceIn-house TrainingHealth InsuranceEmployee AssistanceRetailer Discounts

Key Requirements

  • •Previous experience in an IT Support, Service Desk, or Helpdesk role.
  • •Knowledge of Windows operating systems and Microsoft Office 365.
  • •Understanding of networking fundamentals including LAN, WAN, and Wi-Fi.
  • •PAX experience.
  • •Strong troubleshooting, problem-solving, communication, and customer service skills.
Experience:HealthcareHospital IT
Skills:TroubleshootingProblem-solvingCommunicationCustomer serviceWorkload prioritisation
Tech Stack:WindowsMicrosoft Office 365LANWANWi-FiPAXServersServer logsInternetEmail

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn