CCSS Representative I (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Communication","Teamwork","Problem-solving","Adaptability"]

通过电话、电邮及实时通讯等方式，为客户提供信用卡及一般银行服务、个人网上理财与付款相关的咨询与处理。你将主动了解客户需求，推荐匹配的产品与服务，并在必要时提出合理方案，协助客户解决疑难，确保提供高质量服务。

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FursaFursa
HSBC
HSBC
2 days ago

CCSS Representative I (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

通过电话、电邮及实时通讯等方式，为客户提供信用卡及一般银行服务、个人网上理财与付款相关的咨询与处理。你将主动了解客户需求，推荐匹配的产品与服务，并在必要时提出合理方案，协助客户解决疑难，确保提供高质量服务。
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •通过电话、电邮及实时通讯等工具解答客户关于信用卡、一般银行服务、个人网上理财及付款等业务咨询并处理相关事项
  • •发掘客户需求并推荐合适的产品与服务以达成预期效果
  • •根据情况提出合理方案以解决客户疑难
  • •提供高质量客户服务并确保客户满意
  • •在轮班安排下执行客户咨询与处理工作

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作
  • •粤语流利，思路清晰，表达能力强，擅于沟通
  • •具备良好的团队合作精神
  • •具备一定的英语沟通及读写能力
  • •能够接受轮班安排优先考虑
Skills:Customer focusCommunicationTeamworkProblem-solvingAdaptability
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn