Coordinator, Travel Distribution - Operational Excellence (Shanghai-based) (1-Year Contract)

Agoda
Shanghai
Workplace: OnsiteContractFunction: Supply Chain & LogisticsSkills: ["Attention to detail","Problem-solving","Organizational skills","Teamwork","Interpersonal communication","Communication"]

Support Agoda’s travel distribution partners in Shanghai by resolving payment discrepancies and disputed bookings. Serve as the first point of contact for partner inquiries, handle payment confirmation, validation, reconciliation, and investigate discrepancies. Manage day-to-day operational support, act as a bridge to regional teams, and coordinate cross-department help during major campaigns including hotel selection and pricing checks. Communicate frequently with HQ and regional stakeholders on operational milestones and commission payments.

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FursaFursa
Agoda
Agoda
2 days ago

Coordinator, Travel Distribution - Operational Excellence (Shanghai-based) (1-Year Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support Agoda’s travel distribution partners in Shanghai by resolving payment discrepancies and disputed bookings. Serve as the first point of contact for partner inquiries, handle payment confirmation, validation, reconciliation, and investigate discrepancies. Manage day-to-day operational support, act as a bridge to regional teams, and coordinate cross-department help during major campaigns including hotel selection and pricing checks. Communicate frequently with HQ and regional stakeholders on operational milestones and commission payments.
Location: Shanghai
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Supply Chain & Logistics
Seniority: Entry level

Key Responsibilities

  • •Provide day-to-day support for existing partners as the first point of contact for inquiries and troubleshooting.
  • •Assist with regular payment confirmation, validation, reconciliation, and diagnosis of disputed bookings.
  • •Perform basic account management by providing ongoing operational support and bridging partners with regional support teams.
  • •Provide cross-department support during major campaigns, including hotel selection, promotion material preparation and content display, and pricing checks.
  • •Coordinate with AST/one Supply teams for hotel mapping requests and communicate with HQ and regional teams on distribution tasks, milestones, and payment-related updates.

Key Requirements

  • •Open to candidates seeking their first professional role, especially recent graduates.
  • •Strong attention to detail with excellent problem-solving skills.
  • •Good organizational abilities and capacity to work effectively in a team setting.
  • •Proficiency in basic Excel functionality.
  • •Fluency in both Chinese and English (written and spoken) is required.
Skills:Attention to detailProblem-solvingOrganizational skillsTeamworkInterpersonal communicationCommunication
Languages:ChineseEnglish
Tech Stack:ExcelSQL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
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