Customer Success & Account Manager — AI Agents

Wing Assistant
APAC
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Organizational skills","Problem-solving","Customer relationship management","Proactive management"]

Own the post-signature customer relationship for AI agents that handle real business tasks such as answering phones, booking appointments, follow-ups, call transfers, and system integrations. Drive smooth onboarding by configuring AI agents and connecting supported workflows, test and troubleshoot before launch, and monitor account health to reduce churn. Independently resolve issues, document recurring problems, and feed insights back to the product team to improve retention, expansion, and automation opportunities.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Success & Account Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the post-signature customer relationship for AI agents that handle real business tasks such as answering phones, booking appointments, follow-ups, call transfers, and system integrations. Drive smooth onboarding by configuring AI agents and connecting supported workflows, test and troubleshoot before launch, and monitor account health to reduce churn. Independently resolve issues, document recurring problems, and feed insights back to the product team to improve retention, expansion, and automation opportunities.
Location: APAC
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of customers post-signature, understanding live status, issues, and growth opportunities.
  • •Facilitate onboarding by configuring AI agents, connecting supported systems, and conducting onboarding/implementation/check-in calls.
  • •Test configurations and troubleshoot issues independently before and after customer launch, escalating only when necessary.
  • •Monitor account health, identify churn risks early, and drive retention and expansion through timely follow-ups.
  • •Document customer interactions and recurring problems and provide feedback to the product team on issues and potential automation.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •2+ years of experience in a customer-facing B2B software role and a proven track record managing customer accounts independently.
  • •Excellent spoken and written English communication skills, with strong organizational ability to manage multiple accounts and open items.
  • •Experience configuring software applications and technical proficiency to troubleshoot and learn new software.
  • •Experience with retention, renewal, and expansion conversations, and genuine interest in AI and its business operations.
  • •Ability to work during US business hours.
Experience:2+ yearsB2B softwareHealthcare operationsStartup
Skills:CommunicationOrganizational skillsProblem-solvingCustomer relationship managementProactive management
Languages:English
Tech Stack:AI agentsAPIsWebhooksThird-party integrationsTelephony systemsVoIPWorkflow buildersAutomationNo-codeHealthcare systems

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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