Key Account Manager | China

Ebanx
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Client communication","Analytical thinking","Resilience","Accountability","Cross-functional collaboration"]

Own and grow a portfolio of strategic/enterprise merchants across high-growth verticals in APAC, identifying cross-sell and upsell opportunities to meet revenue targets. Lead client negotiations and deliver merchant-specific growth strategies grounded in a deep understanding of business models, payment flows, and market dynamics. Build trusted relationships with senior stakeholders, run performance reviews, collaborate cross-functionally, and manage pipeline rigorously in Salesforce.

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FursaFursa
Ebanx
Ebanx
1 week ago

Key Account Manager | China

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow a portfolio of strategic/enterprise merchants across high-growth verticals in APAC, identifying cross-sell and upsell opportunities to meet revenue targets. Lead client negotiations and deliver merchant-specific growth strategies grounded in a deep understanding of business models, payment flows, and market dynamics. Build trusted relationships with senior stakeholders, run performance reviews, collaborate cross-functionally, and manage pipeline rigorously in Salesforce.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow the enterprise merchant portfolio, identifying and closing cross-sell and upsell opportunities to meet revenue targets.
  • •Lead commercial negotiations, balancing client needs with EBANX commercial goals to achieve win-win outcomes.
  • •Use data and market intelligence to design and deliver merchant-specific growth strategies across payment and market dynamics.
  • •Build and sustain trusted long-term relationships with senior merchant stakeholders as a strategic advisor.
  • •Collaborate with product, operations, legal, and compliance teams to resolve issues and deliver a seamless merchant experience.

Pay and Benefits

Perks:Language ClassesEducation SupportLearning BudgetBirthday Off

Key Requirements

  • •Native Mandarin with fluent English
  • •7+ years in account management or business development, managing senior-level client relationships in e-commerce, OTA, gaming, or related verticals
  • •7+ years of payment industry knowledge (processing flow, card scheme policy, chargeback/fraud, card payments, and local alternative payment methods)
  • •Proven track record of hitting and exceeding revenue targets in a fast-moving environment
  • •Bachelor’s degree in Business, Economics, or related field
Experience:Emerging marketsLATAME-commerceOTAGamingFintechPayment industry
Education:Bachelor's
Skills:Client communicationAnalytical thinkingResilienceAccountabilityCross-functional collaboration
Languages:MandarinEnglishSpanishPortuguese
Tech Stack:Salesforce

Company Brief

Ebanx
Provides payment processing and fintech solutions enabling global merchants to accept local payments across Latin America, offering services like cross-border payments, local acquiring, fraud prevention, and financial integrations.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Curitiba, Brazil
Founded: 2012
WebsiteLinkedIn