Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
San Antonio
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professional communication","Empathy","Clear technical communication","Mentoring","Problem-solving"]

Provide enterprise help desk support for IT users in San Antonio, handling inquiries via phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and connectivity issues, guide users step-by-step, and escalate complex problems to second-level support. Install and update software, assist with password and access issues, maintain IT asset inventory, and document solutions while ensuring compliance and security requirements.

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General Dynamics
General Dynamics
21 hours ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide enterprise help desk support for IT users in San Antonio, handling inquiries via phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and connectivity issues, guide users step-by-step, and escalate complex problems to second-level support. Install and update software, assist with password and access issues, maintain IT asset inventory, and document solutions while ensuring compliance and security requirements.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems.
  • •Log and track support requests in a help desk ticketing system.
  • •Diagnose and resolve basic technical issues for hardware, software, and network connectivity.
  • •Install, configure, and update software on user devices; assist with password resets and access issues.
  • •Document and report solutions and procedures, maintain accurate ticket records, and escalate complex issues when needed.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of related help desk or technical support experience
  • •Associates of Arts or Associates of Science
  • •TS/SCI with Polygraph clearance (must currently possess)
  • •US citizenship required
  • •CompTIA Security+ certification required within 3 months of start date
Experience:5+ years
Education:Associate's
Skills:Professional communicationEmpathyClear technical communicationMentoringProblem-solving
Certifications:CompTIA Security+
Tech Stack:Help desk softwareRemote supportTicketing systemsRemote access toolsHardware troubleshootingSoftware installationPassword resetsAccount lockouts

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn