Director, Customer Success

Cardata
Canada
Workplace: RemoteFull timeCAD 115,000 - 135,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Leadership","Coaching","Analytical thinking","Prioritization","Cross-functional collaboration"]

Lead and develop Customer Success, Implementation, and Customer Success Operations to drive adoption, measurable value, retention, and renewal readiness. Establish performance expectations and operating cadences, ensure at-risk customers receive proactive recovery plans, and oversee new-customer implementation quality and time-to-value. Partner cross-functionally across Account Management, Support, Sales, Product, Engineering, Finance, and Operations, while advancing AI, automation, reporting, and customer insights to improve outcomes and team efficiency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cardata
Cardata
20 hours ago

Director, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 46 minutes agoStatus: Live

Job Summary

Lead and develop Customer Success, Implementation, and Customer Success Operations to drive adoption, measurable value, retention, and renewal readiness. Establish performance expectations and operating cadences, ensure at-risk customers receive proactive recovery plans, and oversee new-customer implementation quality and time-to-value. Partner cross-functionally across Account Management, Support, Sales, Product, Engineering, Finance, and Operations, while advancing AI, automation, reporting, and customer insights to improve outcomes and team efficiency.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and develop Customer Success, Implementation, and Customer Success Operations teams.
  • •Set performance expectations and operating cadences to drive adoption, value realization, retention, and renewal readiness.
  • •Identify customer risks early and support actionable recovery plans.
  • •Provide executive sponsorship for strategic, complex, and at-risk customer relationships.
  • •Oversee new-customer implementation (launch quality, time-to-value, training, and handoff) and improve enablement, reporting, and workflows with Customer Success Operations.

Pay and Benefits

Salary: CAD 115,000 - 135,000 annually
Perks:Health InsuranceDentalEmployee AssistancePaid Leave

Key Requirements

  • •8+ years of experience in Customer Success, customer operations, implementation, account leadership, or a related SaaS function.
  • •4+ years of people leadership experience coaching and holding customer-facing professionals accountable.
  • •Demonstrated success improving customer retention, adoption, customer health, and team performance.
  • •Experience leading teams through organizational growth, operational change, or evolving processes.
  • •Experience establishing Customer Success operating cadences, performance measures, and scalable processes.
Experience:8+ yearsSaaS
Skills:LeadershipCoachingAnalytical thinkingPrioritizationCross-functional collaboration
Languages:English
Tech Stack:GainsightSalesforceHubSpotAIAutomationReportingCRM

Company Brief

Cardata
Provides a fleet data and management platform offering vehicle telematics, reporting, and operational insights to help businesses optimize fleet performance, reduce costs, and improve maintenance and fuel management.
Industry: Supply Chain Technology
Website