Support Resource Officer (ER24 Contact Centre 124, Bellville, Cape Town, ZA, Witkoppen )

Mediclinic
Cape Town
Full timeFunction: Product ManagementEducation: high_schoolSkills: ["Telephonic etiquette","Email etiquette","Professional communication"]

Join a talent pool for an ER24 Support Resource Officer opportunity starting in January 2027. You’ll dispatch vehicles using the CAD system, and support callers by receiving, prioritising, logging, and processing calls and alerts. The role also includes basic contact centre administration and coordinating effective communication through professional telephonic and email etiquette. Ideal for experienced emergency/contact-centre professionals seeking to help build a high-performing customer experience.

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FursaFursa
Mediclinic
Mediclinic
13 hours ago

Support Resource Officer (ER24 Contact Centre 124, Bellville, Cape Town, ZA, Witkoppen )

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join a talent pool for an ER24 Support Resource Officer opportunity starting in January 2027. You’ll dispatch vehicles using the CAD system, and support callers by receiving, prioritising, logging, and processing calls and alerts. The role also includes basic contact centre administration and coordinating effective communication through professional telephonic and email etiquette. Ideal for experienced emergency/contact-centre professionals seeking to help build a high-performing customer experience.
Location: Cape Town
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Dispatch vehicles according to the CAD system
  • •Receive, prioritise, log, and process all calls and alerts
  • •Provide basic contact centre administration
  • •Ensure effective handling of emergency care related dispatching
  • •Manage call/alert communication using professional telephonic and email etiquette

Key Requirements

  • •Grade 12 education
  • •Exposure to a Contact Centre / Emergency Contact Centre environment
  • •1–3 years dispatching experience in an EMS contact centre (desired)
  • •Computer literacy (Microsoft Office) and strong typing skills
  • •Excellent written and verbal English plus telephonic and email etiquette
Experience:EMSEmergency servicesContact centre
Education:High School
Skills:Telephonic etiquetteEmail etiquetteProfessional communication
Certifications:BAA/ Level 3 first aid
Languages:English
Tech Stack:Microsoft OfficeCAD system

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
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