ADVISOR CUSTOMER EXPERIENCE (Cuauhtemoc, Distrito Federal, MX, 06500)

HSBC
Mexico
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Leadership","Proactivity","Communication","Networking","Teamwork","Problem-solving","Results orientation","Process adherence","Decision making","Collaboration"]

Support Customer Experience operations by aligning global initiatives to local business needs, ensuring correct implementation and execution. Coordinate project activity with key SMEs and stakeholders, manage post-implementation delivery, and maintain updated documentation and deliverables for monthly forums. Translate and localize implementation materials, use AI to prepare relevant information, and help ensure operational risk controls, SLA compliance, and audit readiness.

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FursaFursa
HSBC
HSBC
1 day ago

ADVISOR CUSTOMER EXPERIENCE (Cuauhtemoc, Distrito Federal, MX, 06500)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support Customer Experience operations by aligning global initiatives to local business needs, ensuring correct implementation and execution. Coordinate project activity with key SMEs and stakeholders, manage post-implementation delivery, and maintain updated documentation and deliverables for monthly forums. Translate and localize implementation materials, use AI to prepare relevant information, and help ensure operational risk controls, SLA compliance, and audit readiness.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support operations by aligning global requirements to local needs, ensuring correct execution and compliance with local/global policies.
  • •Coordinate projects and act as Project Manager, working with SMEs and stakeholders to manage communication of progress, gaps, implementation dates, and post-implementation delivery.
  • •Create and maintain action plans and documentation, including Gantt schedules and updated guides/procedures for current information.
  • •Develop and deliver monthly forum deliverables and ensure SLA compliance for internal clients.
  • •Implement operational risk controls and support internal/external audits while protecting information and maintaining confidentiality.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Licenciatura económico-administrativa.
  • •Inglés para sostener una conversación de negocios.
  • •Conocimiento de Office.
  • •Experiencia/competencia en implementación de proyectos y toma de decisiones.
  • •Liderazgo, proactividad y capacidad de comunicación y networking.
Education:Bachelor's in Económico-Administrativa
Skills:LeadershipProactivityCommunicationNetworkingTeamworkProblem-solvingResults orientationProcess adherenceDecision makingCollaboration
Languages:English
Tech Stack:OfficeIASAP SuccessFactors

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn