Technical Account Manager

Benchling
Zurich
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Relationship building","Project management","Autonomy"]

A Technical Account Manager in Zurich drives post-go-live success for Benchling’s EMEA enterprise life-science customers by managing multi-workstream engagements, coordinating with Customer Success, Professional Services, and Support, and delivering Optimization Services Accelerators. This role emphasizes strong scientific acumen, project management, stakeholder communication from bench scientists to IT leadership, and proactive risk management to ensure adoption and expansion.

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FursaFursa
Benchling
Benchling
4 months ago

Technical Account Manager

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Last checked: 8 hours agoStatus: Live

Job Summary

A Technical Account Manager in Zurich drives post-go-live success for Benchling’s EMEA enterprise life-science customers by managing multi-workstream engagements, coordinating with Customer Success, Professional Services, and Support, and delivering Optimization Services Accelerators. This role emphasizes strong scientific acumen, project management, stakeholder communication from bench scientists to IT leadership, and proactive risk management to ensure adoption and expansion.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
  • •Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight
  • •Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
  • •Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
  • •Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators

Key Requirements

  • •Active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements.
  • •BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.
  • •Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts.
  • •Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
  • •Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.
Experience:Life sciencesBiotechBiopharma
Education:Bachelor's
Skills:CommunicationPresentationRelationship buildingProject managementAutonomy
Tech Stack:SQLAPIPythonJiraLucidChartSmartsheetsCertinia

Company Brief

Benchling
Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.
Industry: Biotech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor