SRS Distribution

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Customer-focused role providing exceptional service to walk-in and phone customers, handling inquiries, processing transactions in ERP/CRM, and supporting sales with a bilingual English/Spanish edge in a fast-paced building materials distribution environment.

Location: New Orleans

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kPaid LeaveHealth InsuranceLife InsuranceEquity

Key Requirements

•1-2 years of customer service experience.
•Proficiency with CRM and ERP systems for order entry and transactions.
•Strong interpersonal and teamwork skills with a safety-conscious mindset.
•Authorized to work in the United States without sponsorship.
•Bilingual (English/Spanish) preferred; able to pass background checks and drug screening.

Experience:1-2 yearsBuilding materials distributionCustomer service

Education:High School

Skills:CommunicationTeamworkProblem-solvingCustomer serviceMultitasking

Languages:EnglishSpanish

Tech Stack:CRMERPTelephone and in-person serviceSales support

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: New Orleans

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kPaid LeaveHealth InsuranceLife InsuranceEquity

Key Requirements

•1-2 years of customer service experience.
•Proficiency with CRM and ERP systems for order entry and transactions.
•Strong interpersonal and teamwork skills with a safety-conscious mindset.
•Authorized to work in the United States without sponsorship.
•Bilingual (English/Spanish) preferred; able to pass background checks and drug screening.

Experience:1-2 yearsBuilding materials distributionCustomer service

Education:High School

Skills:CommunicationTeamworkProblem-solvingCustomer serviceMultitasking

Languages:EnglishSpanish

Tech Stack:CRMERPTelephone and in-person serviceSales support

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn