Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical customer support for a cloud computing platform, serving as the primary point of contact and ensuring fast issue resolution within SLAs. Triage alerts, handle 24/7 on-call responsibilities, and troubleshoot VMs, hardware failures, and scaling tests. Collaborate with SRE, Networking, and Storage teams on RCA, while building knowledge base documentation and onboarding/training materials.

Location: Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation and ensure timely resolution of critical issues.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Perform alert triage, support maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver RCA and develop onboarding and SOP documentation.

Pay and Benefits

Salary: USD 125,000 - 145,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsus401kPaid Parental

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line (CLI) skills.
•Proficiency with Git for code management and collaboration.
•2-5 years of customer support experience, ideally in cloud, storage, or networking.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).

Experience:4+ yearsCloud

Skills:CommunicationProblem-solvingCustomer service

Certifications:CKACKADCKSKCNAAWS Machine Learning - Specialty

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation and ensure timely resolution of critical issues.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Perform alert triage, support maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver RCA and develop onboarding and SOP documentation.

Pay and Benefits

Salary: USD 125,000 - 145,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsus401kPaid Parental

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line (CLI) skills.
•Proficiency with Git for code management and collaboration.
•2-5 years of customer support experience, ideally in cloud, storage, or networking.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).

Experience:4+ yearsCloud

Skills:CommunicationProblem-solvingCustomer service

Certifications:CKACKADCKSKCNAAWS Machine Learning - Specialty

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor