NTT

1 month ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for IT devices, applications, and processes. Record, update, and escalate support issues, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Contribute to discovering and supporting new IT business tools, and help identify and implement process and technology improvements while working rotating 24/7 shifts on-site in Bangalore.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues promptly to the next level.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, including bug-finding and resolution.
•Ability to work independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:CommunicationCustomer serviceTroubleshootingTeamworkIndependent working

Languages:English

Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT