Collection Specialist II

Aon
United States
Workplace: HybridFull timeUSD 45,000 - 60,000 annuallyFunction: Finance & AccountingEducation: high_schoolSkills: ["Communication","Interpersonal skills","Customer service","Negotiation","Organizational skills","Analytical thinking","Problem-solving","Decision-making","Initiative","Teamwork"]

Manage and analyze a commercial collections portfolio to meet collection and cancellation guidelines. Review, research, and resolve customer accounts to achieve final resolution, while coordinating with business units and communicating needs. Perform recurring portfolio performance reviews with management and coordinate with corporate accounting on bad-debt reserves, anticipating workflow and volume changes. Improve relationships and collection processes, and independently handle exceptions such as special payment plans.

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FursaFursa
Aon
Aon
1 day ago

Collection Specialist II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage and analyze a commercial collections portfolio to meet collection and cancellation guidelines. Review, research, and resolve customer accounts to achieve final resolution, while coordinating with business units and communicating needs. Perform recurring portfolio performance reviews with management and coordinate with corporate accounting on bad-debt reserves, anticipating workflow and volume changes. Improve relationships and collection processes, and independently handle exceptions such as special payment plans.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Analyze and coordinate the collection portfolio to meet collection and cancellation guidelines.
  • •Review, research, and resolve accounts to bring them to final resolution.
  • •Assess business unit needs and coordinate/communicate accordingly.
  • •Continuously improve relationships with business unit customers and improve collection processes.
  • •Conduct recurring portfolio performance reviews with management and coordinate with corporate accounting on bad-debt reserves, keeping management informed of workflow and volume changes.

Pay and Benefits

Salary: USD 45,000 - 60,000 annually
Perks:401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysTuition AssistanceLife InsuranceCommuter Benefits

Key Requirements

  • •3-5 years of commercial collections experience.
  • •Strong communication, interpersonal, and customer service skills.
  • •Excellent negotiation skills, including administering exceptions for special payment plans for accounts in default.
  • •Demonstrated analytical and problem-solving skills with strong decision-making and the ability to work independently.
  • •High school Diploma or GED required; Associate degree preferred.
Experience:Commercial collections
Education:High School
Skills:CommunicationInterpersonal skillsCustomer serviceNegotiationOrganizational skillsAnalytical thinkingProblem-solvingDecision-makingInitiativeTeamwork
Tech Stack:Microsoft OfficeWordExcel

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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