Lead, Salesforce

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: SalesExperience: 8+ yearsSkills: ["Stakeholder management","Communication","Leadership","Organization","Cross-functional collaboration"]

Lead the strategic vision and platform architecture for a global Salesforce and CRM ecosystem, driving end-to-end delivery across 16 international markets. Manage and mentor a team of 7 spanning development, administration, architecture, and business analysis. Partner with product, commercial, and operations stakeholders to tailor Salesforce processes, improve efficiency, and oversee data product roadmaps, while ensuring platform stability, performance, and compliance through monitoring and root cause analysis.

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Delivery Hero
Delivery Hero
1 month ago

Lead, Salesforce

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead the strategic vision and platform architecture for a global Salesforce and CRM ecosystem, driving end-to-end delivery across 16 international markets. Manage and mentor a team of 7 spanning development, administration, architecture, and business analysis. Partner with product, commercial, and operations stakeholders to tailor Salesforce processes, improve efficiency, and oversee data product roadmaps, while ensuring platform stability, performance, and compliance through monitoring and root cause analysis.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Own the strategic vision, platform architecture, and global execution of the Salesforce ecosystem across 16 international markets.
  • •Lead, mentor, and build a high-performing team of 7 members across development, administration, architecture, and business analysis.
  • •Tailor Salesforce products and processes with product, commercial, and operational teams to drive business impact and adoption.
  • •Manage automation products and tools, implement SOPs, and lead process design initiatives to improve efficiency and growth.
  • •Ensure platform stability, performance, and compliance using proactive monitoring, root cause analysis, and preventive actions.

Key Requirements

  • •Minimum 8 years of experience with Salesforce platform architecture, customization, and integration, delivering complex projects independently.
  • •Hands-on Salesforce experience as a power user, configurator, or administrator, translating requirements into system design.
  • •Strong stakeholder management experience influencing across functions and seniority levels, from market operators to regional leadership.
  • •Experience writing user stories and acceptance criteria for CRM or SaaS implementations with product managers and engineers.
  • •Fluent English (written and spoken) and familiarity with JIRA or similar tools.
Experience:8+ years
Skills:Stakeholder managementCommunicationLeadershipOrganizationCross-functional collaboration
Languages:English
Tech Stack:SalesforceCRMJIRA

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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