Legazpi: Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service","Reading","Writing"]

Customer Service Consultants handle inbound calls to provide exceptional service, respond to inquiries about products and services, process payments, and perform general account maintenance. Up-selling may be encouraged. The role is based in Legazpi City, Philippines, supporting a high-volume contact center environment within telecommunications.

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FursaFursa
Sutherland
Sutherland
2 years ago

Legazpi: Hiring Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer Service Consultants handle inbound calls to provide exceptional service, respond to inquiries about products and services, process payments, and perform general account maintenance. Up-selling may be encouraged. The role is based in Legazpi City, Philippines, supporting a high-volume contact center environment within telecommunications.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the point of contact and answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Assist with up-selling customers to new products or services where encouraged.
  • •Collaborate with team members to resolve customer issues and ensure satisfaction.
  • •Maintain accurate customer records and document interactions in the CRM system.

Key Requirements

  • •High school diploma or GED
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills demonstrated via several applications; experience with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • •Prior customer service experience preferred
Experience:Telecommunications
Education:High School
Skills:CommunicationMultitaskingCustomer serviceReadingWriting
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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