Offline Customer Support Officer (Nasarawa)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-centric mindset","Empathy","Attention to detail"]

Provide high-quality offline support to walk-in customers and respond to inquiries in WhatsApp groups for customers in Nasarawa. Resolve customer questions, technical issues, and service concerns by logging requests accurately, coordinating with internal teams, and escalating complex cases to the Regional/State Team Lead. Ensure adherence to communication scripts, service guidelines, and confidentiality requirements while collecting customer feedback to drive continuous improvement.

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FursaFursa
Moniepoint Group
Moniepoint Group
1 day ago

Offline Customer Support Officer (Nasarawa)

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide high-quality offline support to walk-in customers and respond to inquiries in WhatsApp groups for customers in Nasarawa. Resolve customer questions, technical issues, and service concerns by logging requests accurately, coordinating with internal teams, and escalating complex cases to the Regional/State Team Lead. Ensure adherence to communication scripts, service guidelines, and confidentiality requirements while collecting customer feedback to drive continuous improvement.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
  • •Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with relevant internal teams to ensure timely resolution of customer issues and escalate complex/unresolved cases to the Regional/State Team Lead.
  • •Adhere to approved communication scripts, service guidelines, and operational procedures while collecting customer feedback and maintaining confidentiality/data privacy.

Key Requirements

  • •1–2 years of relevant customer service or support experience.
  • •BSc or HND as the minimum educational qualification.
  • •Must have completed NYSC or have a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication for walk-ins and WhatsApp group communications.
  • •Strong problem-solving and issue-resolution skills with attention to detail for tracking and documentation.
Experience:1-2 yearsCustomer support
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-centric mindsetEmpathyAttention to detail
Languages:English

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn