Depositor Services Operations Team Lead

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsEducation: bachelorsSkills: ["Risk management","Communication","Organizational skills","Multitasking","Customer service","Employee interaction","Coaching","Quality control"]

Lead day-to-day operations for Adjustments, Recon & Processing, Fulfillment, and CD/IRA teams within Depositor Services. Serve as a subject-matter expert through procedure reviews, quality control, coaching, and training/cross-training. Manage productivity and workflow to meet production goals, reconcile accounts, resolve escalated issues, and analyze aging adjustment cases to minimize loss. Coordinate system knowledge, end-of-day activities, and quality audits while supporting risk accountability and customer-focused outcomes.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Depositor Services Operations Team Lead

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead day-to-day operations for Adjustments, Recon & Processing, Fulfillment, and CD/IRA teams within Depositor Services. Serve as a subject-matter expert through procedure reviews, quality control, coaching, and training/cross-training. Manage productivity and workflow to meet production goals, reconcile accounts, resolve escalated issues, and analyze aging adjustment cases to minimize loss. Coordinate system knowledge, end-of-day activities, and quality audits while supporting risk accountability and customer-focused outcomes.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coordinate daily operations across Adjustments, Recon & Processing, Fulfillment, and CD/IRA teams to meet production goals set by management.
  • •Manage productivity and workflow for the team(s), ensuring tasks are completed within turnaround time and supporting individual development.
  • •Reconcile internal accounts, resolve outages, and provide systems training; assist in developing and maintaining procedural manuals.
  • •Audit and complete quality checks, report weekly errors to management, coach employees on resolution trends, and review escalated issues.
  • •Analyze adjustment cases exceeding the 60-day standard and determine reassignment stages to minimize potential loss to the bank.

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •Minimum 4 years of banking day 2 operations experience.
  • •Strong customer service focus, including previous call center experience for CD/IRA primary lead.
  • •Strong verbal and written communication skills with strong organizational ability to multitask.
  • •Strong knowledge of operations systems and systems within Operations, plus working knowledge of relevant regulations and reporting systems (preferred).
Experience:4+ yearsBankingOperations
Education:Bachelor's
Skills:Risk managementCommunicationOrganizational skillsMultitaskingCustomer serviceEmployee interactionCoachingQuality control
Tech Stack:RaftACEMobiusDocument DirectImage ArchiveFrontierExcelPowerPointWordAccess

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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