Lead Product Designer, LMTS

Salesforce
United States
Workplace: RemoteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 6+ yearsSkills: ["Judgment","Prototyping","Ownership","Collaboration"]

Design key surfaces for Piper, an autonomous AI SDR that runs sales conversations without a human in the loop. Shape the AI brain experience, including how prospects are understood and reasoning is explained, and craft Piper’s live chat and video presence with credible micro-interactions. Prototype in code or with AI tools, work closely with engineering and ML, and help define emerging design patterns for autonomous enterprise sales agents.

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FursaFursa
Salesforce
Salesforce
2 months ago

Lead Product Designer, LMTS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Design key surfaces for Piper, an autonomous AI SDR that runs sales conversations without a human in the loop. Shape the AI brain experience, including how prospects are understood and reasoning is explained, and craft Piper’s live chat and video presence with credible micro-interactions. Prototype in code or with AI tools, work closely with engineering and ML, and help define emerging design patterns for autonomous enterprise sales agents.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design the interface for Piper’s AI brain, shaping personality, goals, and objection handling.
  • •Design Piper’s live chat and video experience, including micro-interactions, latency handling, turn-taking, and tone.
  • •Prototype design concepts in code or with AI tools, using speed and judgment as quality signals.
  • •Ship design decisions by working directly with engineering and ML teams rather than relying on handoffs.
  • •Help establish and evolve design patterns for autonomous agents in enterprise sales at production scale.

Pay and Benefits

Perks:MedicalDentalVisionPaid Parental401k

Key Requirements

  • •6+ years of product design experience, including at least 2 years designing AI or conversational experiences.
  • •Understanding of LLM behavior (latency, streaming, confidence, and failure modes) and designing for it.
  • •Fluent in AI tooling as a core part of your workflow.
  • •Strong visual and interaction craft with good taste.
  • •Comfortable defining the problem alongside the solution and working without a detailed brief.
Experience:6+ yearsAIConversational
Skills:JudgmentPrototypingOwnershipCollaboration
Tech Stack:FigmaLLMAI toolsCode prototyping

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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