SpaceX

2 months ago

Customer Support Associate, Bilingual - Vietnamese (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join SpaceX Starlink as a bilingual Vietnamese-speaking Customer Support Associate. Triage, troubleshoot, and resolve customer issues across multiple channels, provide technical support for hardware, software, and network topics, and collaborate with internal teams to improve workflows. Build and maintain knowledge base content while delivering exceptional service in a fast-paced, startup-like environment.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX.
•Provide technical support to customers using hardware, software, and network expertise.
•Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
•Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
•Create and maintain an internal knowledge base and help center collateral.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveParental LeaveVision

Key Requirements

•High school diploma or equivalency certificate.
•1+ years of experience in a front-line customer support role.
•Fluent in English and Vietnamese.
•Must be available to work scheduled shifts, including holidays.
•This is not a remote position and will require relocation if not already local to the Redmond, WA area.

Experience:1+ yearsTelecommunicationsStartupsHardwareNetworkingCustomer support

Education:High School

Skills:Problem-solvingCommunicationEmpathyTime managementAttention to detail

Languages:EnglishVietnamese

Tech Stack:NetworkingHardware troubleshootingSoftware development

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 months ago

Customer Support Associate, Bilingual - Vietnamese (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX.
•Provide technical support to customers using hardware, software, and network expertise.
•Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
•Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
•Create and maintain an internal knowledge base and help center collateral.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveParental LeaveVision

Key Requirements

•High school diploma or equivalency certificate.
•1+ years of experience in a front-line customer support role.
•Fluent in English and Vietnamese.
•Must be available to work scheduled shifts, including holidays.
•This is not a remote position and will require relocation if not already local to the Redmond, WA area.

Experience:1+ yearsTelecommunicationsStartupsHardwareNetworkingCustomer support

Education:High School

Skills:Problem-solvingCommunicationEmpathyTime managementAttention to detail

Languages:EnglishVietnamese

Tech Stack:NetworkingHardware troubleshootingSoftware development

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn