Service Manager

Ingersoll Rand
Malaysia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-7 yearsEducation: bachelorsSkills: ["Leadership","Motivation","Customer focus","Teamwork","Cross-functional collaboration"]

Lead field service operations in Shah Alam by growing services revenue through service contracts, parts sales, and maintenance servicing. Motivate the service team to drive total customer satisfaction and company objectives, and implement proactive services strategies, programs, and promotions to improve profitability. Ensure ESH policy compliance and represent the organization on the ESH Committee, while strengthening technical capability and coordinating with supply, sales, and engineering to optimize customer support.

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Ingersoll Rand
Ingersoll Rand
2 months ago

Service Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead field service operations in Shah Alam by growing services revenue through service contracts, parts sales, and maintenance servicing. Motivate the service team to drive total customer satisfaction and company objectives, and implement proactive services strategies, programs, and promotions to improve profitability. Ensure ESH policy compliance and represent the organization on the ESH Committee, while strengthening technical capability and coordinating with supply, sales, and engineering to optimize customer support.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Grow services revenues through service contracts, parts sales, and general maintenance servicing.
  • •Lead, motivate, and inspire the field service operations team to achieve total customer satisfaction and company objectives.
  • •Develop and implement proactive products and marketing/services strategies, programs, and promotions to grow Services business and profitability.
  • •Ensure work processes comply with ESH policies and act as management representative for the ESH Committee.
  • •Develop and continually improve technical skills of the service team, and coordinate with supply management, sales, and engineering to implement solutionizing and optimize customer support.

Key Requirements

  • •Bachelor’s Degree in Mechanical Engineering or Electrical Engineering (or equivalent).
  • •At least 5–7 years of experience in aftermarket business and/or a service role.
  • •Management experience in aftermarket service operations.
  • •Experience with rotating equipment, specifically air compressors, is advantageous.
  • •Team player.
Experience:5-7 yearsAftermarketField serviceAfter-sales service
Education:Bachelor's in Mechanical Engineering / Electrical Engineering
Skills:LeadershipMotivationCustomer focusTeamworkCross-functional collaboration

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn