Technical Assistance Associate - Spanish speaking

Interactive Brokers Group
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Troubleshooting","Adaptability"]

Join the Client Technical Support Team to help Spanish-speaking clients with inquiries across Interactive Brokers’ trading platforms. You’ll provide technical and functional support via phone, chat, and tickets, troubleshoot desktop and mobile apps and web offerings, and help resolve bugs and issues through effective problem management and escalation. This role emphasizes analytical, methodical investigation and collaboration with internal teams to ensure prompt resolution.

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Interactive Brokers Group
Interactive Brokers Group
1 day ago

Technical Assistance Associate - Spanish speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join the Client Technical Support Team to help Spanish-speaking clients with inquiries across Interactive Brokers’ trading platforms. You’ll provide technical and functional support via phone, chat, and tickets, troubleshoot desktop and mobile apps and web offerings, and help resolve bugs and issues through effective problem management and escalation. This role emphasizes analytical, methodical investigation and collaboration with internal teams to ensure prompt resolution.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide client support through phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers platforms.
  • •Troubleshoot and support desktop applications on Windows, macOS, and Linux.
  • •Troubleshoot and support mobile applications on Android and iOS.
  • •Investigate, recognize, and escalate client-reported bugs and issues for prompt resolution.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPensionMeal AllowanceLife InsuranceTravel Allowance

Key Requirements

  • •Fluency in English and Spanish is required; other European languages are a plus.
  • •2+ years in a client-facing support role with 2+ years supporting Windows and Mac software and connectivity.
  • •Experience with support ticketing systems.
  • •Bachelor’s degree, preferably in a technical field.
  • •Strong written and verbal communication skills, with initiative and a genuine passion for solving technical problems.
Experience:2+ yearsFinancial servicesTradingClient support
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingTroubleshootingAdaptability
Languages:EnglishSpanish
Tech Stack:WindowsMacOSLinuxAndroidIOSWeb-based applications

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn