Robinhood

3 months ago

Customer Experience Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a high-performing customer experience team delivering timely, accurate support across channels. Coach staff on technical knowledge, drive performance through coaching and quality standards, manage escalations, and partner with ops, QA, and compliance to continuously improve customer outcomes. This role is based in Denver, CO or Westlake, TX with in-office attendance.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of customer experience representatives delivering support directly to our customers
•Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development
•Handle escalated customer concerns and resolve complex issues with urgency and professionalism
•Oversee daily operations including queue management, workforce coordination, and service-level adherence
•Monitor team performance metrics and partner with leadership to drive continuous improvement

Pay and Benefits

Equity and Bonus:Equity

Perks:Health Insurance401kEquityLife InsuranceParental Leave

Key Requirements

•FINRA Series 7 and Series 63 active; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)

Experience:FintechFinance

Skills:CommunicationLeadershipProblem-solvingAnalytical thinkingTime management

Certifications:FINRA Series 7FINRA Series 63FINRA Series 9/10FINRA Series 24

Languages:English

Company Brief

Robinhood

Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn

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Robinhood

3 months ago

Customer Experience Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of customer experience representatives delivering support directly to our customers
•Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development
•Handle escalated customer concerns and resolve complex issues with urgency and professionalism
•Oversee daily operations including queue management, workforce coordination, and service-level adherence
•Monitor team performance metrics and partner with leadership to drive continuous improvement

Pay and Benefits

Equity and Bonus:Equity

Perks:Health Insurance401kEquityLife InsuranceParental Leave

Key Requirements

•FINRA Series 7 and Series 63 active; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)

Experience:FintechFinance

Skills:CommunicationLeadershipProblem-solvingAnalytical thinkingTime management

Certifications:FINRA Series 7FINRA Series 63FINRA Series 9/10FINRA Series 24

Languages:English

Company Brief

Robinhood

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn