NTT

1 year ago

Networking Managed Services Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide second-line managed networking support by monitoring client work queues, resolving incidents and requests within SLA, updating tickets, and identifying root causes. Investigate and log issues before or as they occur, support changes and maintenance with risk/mitigation documentation, and manage shift handovers and initial escalations. Establish monitoring, support disaster recovery testing, and collaborate with automation teams to reduce recurring tickets while coaching L1/service desk teams.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor work queues and resolve incidents/requests within agreed SLA while keeping tickets updated.
•Identify, investigate, analyze, and log incidents/problems; capture complete details for immediate resolution.
•Provide second-line support, identify root causes, and communicate with clients and other teams to extend support.
•Execute changes and approved maintenance activities with documented risk and mitigation, including change recording and approvals.
•Establish monitoring, manage initial client escalations, support disaster recovery functions/tests, and coach L1/service desk teams.

Key Requirements

•Bachelor’s degree (or equivalent IT/Computing qualification) or demonstrated equivalent work experience.
•CCNP or equivalent certification.
•Moderate level of relevant managed services experience.
•Moderate level knowledge of ticketing tools, preferably ServiceNow.
•Certifications relevant to the services provided (preferred/credited for the role).

Experience:Managed services

Education:Bachelor's

Skills:CommunicationPlanningClient focusActive listeningWorking under pressure

Certifications:CCNP

Tech Stack:Pulse Secure SSL VPNJuniperPalo AltoFortinetCisco Nexus switchesASR routersISR routersCisco ACSISEMeraki switchesAccess pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translationSecureCRTLogic MonitorServiceNowTicketing tools

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT