Federal Customer Success Manager

Sonatype
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Proactive guidance","Structured communication","Stakeholder management","Ownership","Prioritization"]

Drive post-sales success for a portfolio of U.S. government customers by accelerating time-to-value, adoption, retention, and long-term advocacy. Use customer health, product usage, and lifecycle milestones to prioritize proactive engagement and mitigate risks early. Partner with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise, translate customer goals into measurable outcomes, and consistently identify expansion opportunities.

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FursaFursa
Sonatype
Sonatype
5 days ago

Federal Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive post-sales success for a portfolio of U.S. government customers by accelerating time-to-value, adoption, retention, and long-term advocacy. Use customer health, product usage, and lifecycle milestones to prioritize proactive engagement and mitigate risks early. Partner with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise, translate customer goals into measurable outcomes, and consistently identify expansion opportunities.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a U.S. government customer portfolio using scaled, signal-driven engagement to accelerate onboarding, adoption, and measurable time-to-value.
  • •Provide proactive, outcomes-driven guidance on best practices and practical steps to improve customer success with Sonatype solutions.
  • •Maintain customer health visibility, identify risk signals early, and drive mitigation actions with internal teams.
  • •Orchestrate cross-functional expertise with Sales, Sales Engineering, Support, Product, and Services while avoiding reactive shadow support.
  • •Use GenAI to improve the quality and rigor of analysis, planning, messaging, and documentation, and follow responsible AI/data-handling guidance.

Pay and Benefits

Perks:Parental LeaveVolunteer Time

Key Requirements

  • •4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar roles supporting U.S. government customers.
  • •Experience working with civilian agencies, DoD, or Intelligence Community customers.
  • •Ability to navigate complex stakeholder environments involving government employees, contractors, and systems integrators.
  • •Technical aptitude across modern software development lifecycles (e.g., DevOps, CI/CD, artifact management, OSS governance/security).
  • •Strong customer-facing communication skills to educate, influence, and lead structured conversations across tactical, operational, and strategic levels.
Experience:4-6 yearsSaaSFederalGovernment
Skills:Proactive guidanceStructured communicationStakeholder managementOwnershipPrioritization
Tech Stack:GenAIDevOpsCI/CDArtifact managementOSS governance

Company Brief

Sonatype
Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Lexington, United States
Founded: 2008
WebsiteLinkedIn