Senior Customer Experience Specialist (m/f/d)

Honeywell
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer communication"]

Manage finished-goods stock and coordinate end-to-end customer order fulfillment, from assigning products and confirming records to preparing deliveries and documentation. Set delivery timelines for in-stock and out-of-stock items by working with supply teams, serial numbering, invoicing, and transmitting invoices via EDICOM to ANAF. Communicate order and pickup availability with customers and coordinate deliveries with contracted carriers for complex major-customer logistics.

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Honeywell
Honeywell
4 days ago

Senior Customer Experience Specialist (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage finished-goods stock and coordinate end-to-end customer order fulfillment, from assigning products and confirming records to preparing deliveries and documentation. Set delivery timelines for in-stock and out-of-stock items by working with supply teams, serial numbering, invoicing, and transmitting invoices via EDICOM to ANAF. Communicate order and pickup availability with customers and coordinate deliveries with contracted carriers for complex major-customer logistics.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage finished goods stock and assign products to customers after orders are placed.
  • •Set delivery times for in-stock items and, for out-of-stock items, initiate supply requests and update timelines when items arrive.
  • •Oversee confirmed orders, including product and customer records, and prepare product deliveries.
  • •Allocate product serial numbers for quality documentation; draft invoices (including proformas) and delivery notes; manage and transmit accompanying documents.
  • •Coordinate with contracted carriers and contracted delivery orders (including pallet/weight/destination details), liaising with customers on order status and pickup availability.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid LeaveAnnual Bonus

Key Requirements

  • •Bachelor’s degree.
  • •Business fluent written and spoken English.
  • •Experience working in a customer-facing role, preferably Customer Support in an international work environment.
  • •Experience using CRM/SAP and understanding CRM/ERP system business processes is a plus.
  • •Knowledge of MS Office (Excel, Word, Outlook, PowerPoint).
Experience:International customer support
Education:Bachelor's
Skills:Customer communication
Languages:English
Tech Stack:SAPCRMERPMS OfficeExcelWordOutlookPowerPointEDICOMANAF

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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