Spotify Non-Voice Support with German and English (Remote within Bulgaria) - Fixed Term Contract

Sutherland
Sofia
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Patience","Troubleshooting","Flexibility"]

Provide non-voice email and chat support to Spotify users, handling how-to and FAQ questions as well as account management and payment-related issues. Guide users through troubleshooting with patience and clarity while working flexible shifts (including weekends). Join a fully remote environment in Bulgaria with fully digital onboarding and contract signing, plus training and support to help you succeed throughout the fixed-term period.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
1 day ago

Spotify Non-Voice Support with German and English (Remote within Bulgaria) - Fixed Term Contract

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Provide non-voice email and chat support to Spotify users, handling how-to and FAQ questions as well as account management and payment-related issues. Guide users through troubleshooting with patience and clarity while working flexible shifts (including weekends). Join a fully remote environment in Bulgaria with fully digital onboarding and contract signing, plus training and support to help you succeed throughout the fixed-term period.
Location: Sofia
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide email and chat support to platform users (no phone calls).
  • •Answer common how-to and FAQ-type questions.
  • •Assist with account management and payment-related issues.
  • •Guide users through troubleshooting steps with patience and clarity.
  • •Work on a fixed term contract from 6th of November till 23rd of December.

Pay and Benefits

Perks:Remote WorkMeal AllowanceGym MembershipLearning Budget

Key Requirements

  • •Fluency in German (C1 level) and English (C1 level).
  • •Valid EU work permit required to work in Bulgaria.
  • •Availability to work flexible shifts, including weekends.
  • •Previous customer service experience (a plus).
  • •Excellent communication skills and a positive, problem-solving attitude.
Skills:CommunicationProblem-solvingPatienceTroubleshootingFlexibility
Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor