4 days ago

Customer Support Coordinator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Solve complex customer billing and account issues while working in a hybrid environment. Analyze and respond to moderately complex or escalated billing inquiries, apply rate tariffs, and maintain accurate customer documentation and audit trails. You’ll initiate work orders for meter readings and service requests, answer customer and emergency/outage calls, and mentor less-experienced staff as needed.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform standardized billing tasks including billing parameters, exceptions, inaccurate metering handling, electronic meter reads, and contract processing.
•Analyze and respond to moderately complex or escalated customer billing inquiries, adapting procedures when needed.
•Understand and apply rate tariffs, stay current on rate changes, and communicate with internal and external customers as required.
•Maintain complete and accurate customer documentation, including audit trails and records of bills, metering changes, contracts, and communications.
•Answer customer calls and inquiries, including outage and emergency calls; initiate related work orders and mentor less-experienced staff as needed.

Pay and Benefits

Salary: USD 23 - 25

Perks:Health InsuranceRetirement BenefitsPaid Leave

Key Requirements

•3 years of technical and/or professional experience in related customer service or call center work.
•Associate degree (preferred).
•Experience analyzing and responding to customer billing inquiries (preferred: billing experience).
•Strong interpersonal, verbal, and written communication skills.
•Proficiency using Microsoft Office Suite and Windows-based customer information systems, plus ability to pass web-based pre-employment screening and demonstrate basic math proficiency.

Education:Associate's

Skills:Problem-solvingMultitaskingIndependent workCommunicationCustomer relationship focus

Tech Stack:Microsoft Office SuiteWindows-based customer information systems

Company Brief

Alliant Energy

Investor-owned public utility providing regulated electric and natural gas service, as well as renewable energy generation and energy solutions to residential, commercial, and industrial customers in the Midwestern United States.

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madison, United States

Website LinkedIn

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Alliant Energy

4 days ago

Customer Support Coordinator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform standardized billing tasks including billing parameters, exceptions, inaccurate metering handling, electronic meter reads, and contract processing.
•Analyze and respond to moderately complex or escalated customer billing inquiries, adapting procedures when needed.
•Understand and apply rate tariffs, stay current on rate changes, and communicate with internal and external customers as required.
•Maintain complete and accurate customer documentation, including audit trails and records of bills, metering changes, contracts, and communications.
•Answer customer calls and inquiries, including outage and emergency calls; initiate related work orders and mentor less-experienced staff as needed.

Pay and Benefits

Salary: USD 23 - 25

Perks:Health InsuranceRetirement BenefitsPaid Leave

Key Requirements

•3 years of technical and/or professional experience in related customer service or call center work.
•Associate degree (preferred).
•Experience analyzing and responding to customer billing inquiries (preferred: billing experience).
•Strong interpersonal, verbal, and written communication skills.
•Proficiency using Microsoft Office Suite and Windows-based customer information systems, plus ability to pass web-based pre-employment screening and demonstrate basic math proficiency.

Education:Associate's

Skills:Problem-solvingMultitaskingIndependent workCommunicationCustomer relationship focus

Tech Stack:Microsoft Office SuiteWindows-based customer information systems

Company Brief

Alliant Energy

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madison, United States

Website LinkedIn