Platform User Operations Specialist Intern（TikTok-Platform Responsibility-User Feedback Operations）- 2027 Summer

TikTok
San Jose
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Problem-solving","Critical thinking","Analytical thinking","Independent working","Teamwork","Communication","Proactive thinking","Learning ability","Adaptability","Ownership"]

Join the Platform User Operations team to troubleshoot and consult internal platform users. You’ll respond to user queries via internal tools and chat, diagnose technical issues using internal databases and Engineering-provided solutions, and follow up to ensure resolution. The role also includes analyzing tickets for process improvements, supporting training and user feedback projects, and partnering with Engineering on product optimizations.

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FursaFursa
TikTok
TikTok
1 day ago

Platform User Operations Specialist Intern（TikTok-Platform Responsibility-User Feedback Operations）- 2027 Summer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join the Platform User Operations team to troubleshoot and consult internal platform users. You’ll respond to user queries via internal tools and chat, diagnose technical issues using internal databases and Engineering-provided solutions, and follow up to ensure resolution. The role also includes analyzing tickets for process improvements, supporting training and user feedback projects, and partnering with Engineering on product optimizations.
Location: San Jose
Workplace: Onsite
Employment Type: Internship
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Respond to user queries in a timely and accurate manner via internal platform and IM chat.
  • •Identify user needs and troubleshoot technical issues using internal databases, workarounds, and Engineering-provided solutions.
  • •Follow up with users to ensure reported technical issues are resolved.
  • •Analyze tickets to identify process improvement opportunities.
  • •Assist and support training and user feedback projects, partnering with Engineering on product optimizations (plus).

Key Requirements

  • •Currently pursuing an undergraduate or master’s degree in computer science, statistics, information management, data science, or a related field.
  • •Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies.
  • •Excellent problem-solving, critical thinking, and analytical ability, with the ability to organize and work independently with rapidly changing priorities.
  • •Demonstrated ability to code and construct complex SQL queries.
  • •Strong teamwork and communication skills, proactive learning, and adaptability.
Experience:AI Operations
Education:Bachelor's
Skills:Problem-solvingCritical thinkingAnalytical thinkingIndependent workingTeamworkCommunicationProactive thinkingLearning abilityAdaptabilityOwnership
Tech Stack:HTMLJavaScriptSQLHTTPInternet technologiesIM chatInternal databases

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn