Customer Support Agent with English and French

Amber Studio
Bucharest
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Proactiveness","Resourcefulness","Problem-solving"]

Support live game players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Diagnose issues by gathering relevant player data, identifying root causes, and providing personalized solutions using knowledge bases and tools. Stay current on game and feature changes, monitor KPIs daily/weekly/monthly, and review the backlog to flag negative trends. Emphasize empathy, proactiveness, and cultural understanding for a great player experience.

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FursaFursa
Amber Studio
Amber Studio
3 days ago

Customer Support Agent with English and French

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Support live game players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Diagnose issues by gathering relevant player data, identifying root causes, and providing personalized solutions using knowledge bases and tools. Stay current on game and feature changes, monitor KPIs daily/weekly/monthly, and review the backlog to flag negative trends. Emphasize empathy, proactiveness, and cultural understanding for a great player experience.
Location: Bucharest
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support and answer inquiries for live game players.
  • •Gather relevant player data, identify root causes, and deliver personalized solutions.
  • •Stay updated on game features, design, and procedural changes.
  • •Monitor project productivity and quality targets and maintain KPI results daily/weekly/monthly.
  • •Check the backlog and report negative trends as soon as possible.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Native-level fluency in written and spoken French and high-level fluency in written and spoken English.
  • •At least 1 year of working experience in customer service, player support, or a contact center.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
  • •Excellent written and verbal communication skills.
  • •Ability to diagnose and solve problems with varying complexity using multiple tools or knowledge bases.
Experience:1+ yearsCustomer supportContact center
Skills:CommunicationEmpathyProactivenessResourcefulnessProblem-solving
Languages:FrenchEnglish

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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