Netzwerktechniker (L1) (m/w/d)

Provide first-line support for customers at the customer site by investigating and resolving assigned network incidents and service requests. Execute approved requests and maintenance activities, including patching and configuration changes, while following shift handover procedures to protect service continuity and SLA compliance. Monitor, report, and escalate incidents as needed, ensure efficient incident/request resolution, and maintain or create knowledge articles. Support project work when required.