Authentic Brands Group

1 day ago

Temporary IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide hands-on IT support for end users across the company, resolving tier 1 and 2 technical issues through an IT ticketing system and escalating higher-profile problems. Support onboarding and offboarding by provisioning accounts and equipment, manage user permissions in Active Directory/Microsoft Exchange/Office 365 with Teams, and troubleshoot hardware and software across macOS, Windows, and iOS. Assist with onsite office operations and participate in an after-hours/on-call rotation as needed.

Location: New York

Workplace: Onsite

Employment Type: Temporary

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve daily tier 1 and tier 2 end-user technical issues and track completion in the IT ticketing system for the US and other regions.
•Own end-user communication and escalation for higher-profile issues, including providing solutions or directing unresolved requests to appropriate teams.
•Support account setup and permissions, including Active Directory, Microsoft Exchange, and Office 365 with Teams, as well as onboarding and offboarding.
•Troubleshoot hardware and software issues across macOS, Windows, and mobile iOS; use remote support tools when needed.
•Support onsite office operations (printers and A/V equipment, workstation setup), maintain IT hardware inventory, and coordinate vendor support.

Pay and Benefits

Salary: USD 25 - 30 hourly

Key Requirements

•1-3 years’ experience providing end-user support in a mid-large business environment.
•Strong ability to multitask and prioritize issues based on severity while working in a team environment.
•Strong knowledge of macOS and Microsoft OS, with experience supporting hardware setup and software installations.
•Experience with Active Directory, Microsoft Exchange, and Office 365 (Teams), including account and permissions management.
•Experience with automated management/deployment such as JAMF and ConnectWise, plus Box or other SaaS content storage support.

Experience:1-3 years

Education:

Skills:MultitaskingPrioritizationEmpathyCommunicationOrganizational skills

Languages:English

Tech Stack:MacOSWindowsIOSOffice 365Microsoft TeamsBoxActive DirectoryMicrosoft ExchangeJAMFConnectWiseVPNTeams/Zoom RoomsDTENsCrestronBrighsign

Company Brief

Authentic Brands Group

Authentic Brands Group is a brand management company that acquires, develops, and markets consumer and lifestyle brands across fashion, footwear, and entertainment through licensing, wholesale, and retail partnerships.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 2010

Website LinkedIn

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Authentic Brands Group

1 day ago

Temporary IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Temporary

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve daily tier 1 and tier 2 end-user technical issues and track completion in the IT ticketing system for the US and other regions.
•Own end-user communication and escalation for higher-profile issues, including providing solutions or directing unresolved requests to appropriate teams.
•Support account setup and permissions, including Active Directory, Microsoft Exchange, and Office 365 with Teams, as well as onboarding and offboarding.
•Troubleshoot hardware and software issues across macOS, Windows, and mobile iOS; use remote support tools when needed.
•Support onsite office operations (printers and A/V equipment, workstation setup), maintain IT hardware inventory, and coordinate vendor support.

Pay and Benefits

Salary: USD 25 - 30 hourly

Key Requirements

•1-3 years’ experience providing end-user support in a mid-large business environment.
•Strong ability to multitask and prioritize issues based on severity while working in a team environment.
•Strong knowledge of macOS and Microsoft OS, with experience supporting hardware setup and software installations.
•Experience with Active Directory, Microsoft Exchange, and Office 365 (Teams), including account and permissions management.
•Experience with automated management/deployment such as JAMF and ConnectWise, plus Box or other SaaS content storage support.

Experience:1-3 years

Education:

Skills:MultitaskingPrioritizationEmpathyCommunicationOrganizational skills

Languages:English

Tech Stack:MacOSWindowsIOSOffice 365Microsoft TeamsBoxActive DirectoryMicrosoft ExchangeJAMFConnectWiseVPNTeams/Zoom RoomsDTENsCrestronBrighsign

Company Brief

Authentic Brands Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: New York, United States

Founded: 2010

Website LinkedIn