Staff Technical Customer Success Manager

Kong
Sacramento
Workplace: RemoteFull timeUSD 160,000 - 200,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational skills","Problem-solving","Self-awareness","Customer advocacy"]

Own a portfolio of commercial customers and guide them through the lifecycle to ensure adoption and outcomes. Partner with US sales and product teams to help customers get the most from Kong’s API and AI connectivity platform. Define adoption plans, recommend what “good” looks like, and become an SME on Kong products and technologies. Improve tooling and processes while working on innovative customer projects in cloud-native environments.

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FursaFursa
Kong
Kong
4 days ago

Staff Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own a portfolio of commercial customers and guide them through the lifecycle to ensure adoption and outcomes. Partner with US sales and product teams to help customers get the most from Kong’s API and AI connectivity platform. Define adoption plans, recommend what “good” looks like, and become an SME on Kong products and technologies. Improve tooling and processes while working on innovative customer projects in cloud-native environments.
Location: Sacramento
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Coach customers throughout their lifecycle, collaborating with the Customer Experience team to drive customer outcomes.
  • •Co-define adoption plans and post-sales engagement recommendations aligned to what success looks like.
  • •Work with Sales and Product teams to ensure customers maximize value from the solution.
  • •Help innovate customer tooling and processes to improve team efficiency.
  • •Become an SME on Kong products and technologies and apply that knowledge to real-world customer usage.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Key Requirements

  • •Manage a portfolio of commercial customers and identify patterns that can be addressed with automated customer engagement techniques.
  • •Have a solid understanding of cloud-native technologies (containers, Kubernetes, microservices) and foundational APIM knowledge.
  • •Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source, and/or infrastructure software companies.
  • •Understand the value of DevOps, CI/CD, and cloud computing IaaS, with the ability to support complex technology environments.
  • •Demonstrate strong self-management, communication, and self-awareness to drive effective customer outcomes.
Experience:SaaSOpen SourceInfrastructure softwareCloud-nativeDevOpsCI/CD
Skills:CommunicationOrganizational skillsProblem-solvingSelf-awarenessCustomer advocacy
Tech Stack:APIMAPIsMicroservicesKubernetesContainersDevOpsCI/CDCloud computingIaaSAISaaSOpen Source

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor